Shipping policy

SQ Refund & Exchange Policy

At SQ, your satisfaction (and comfort) comes first — and we’re here to make sure you love what you receive.

We offer a one-time exchange or refund at the time of delivery, with the courier present.

Here’s how it works:

• When your order arrives, you’re welcome to check the size, fit, and quality in front of the courier.

• If you’d like to exchange a size or return an item, simply hand it back to the courier on the spot.

• Once you confirm with the courier and they leave, the order is considered final — and no exchanges or refunds will be accepted after that.

⚠️ Due to hygiene reasons, we cannot accept any returns or exchanges once the product has left your possession.